WhatsApp automation · Done for you

WhatsApp automation for Indian businesses, done for you.

By Jyotirmoy Saha, Teknesya · Published · Updated

Short answer

Teknesya sets up WhatsApp automation for you. Auto-replies to common questions, lead capture into a list or CRM, and gentle follow-ups, so you stop answering the same messages all day. No API setup or tech skills needed on your side, we pick the right tools, build the flows, and stay on call when you want changes.

What WhatsApp automation can do for you

In short, it answers the same easy questions your team types out fifty times a day, and quietly saves every new enquiry so nothing slips. You free up real time and stop missing leads, without changing how customers reach you.

  • Auto-reply to common questions. A saree shop in Gariahat was getting "price?" and "size available?" all day. Now WhatsApp replies in two seconds with the price list and stock status, and the staff only handle real orders.
  • Capture leads into a list or CRM. Every new chat saves the name, number, and what the person asked into a Google Sheet or your CRM. You stop losing enquiries because they scrolled off the screen.
  • Send follow-ups. If someone asked about a product yesterday and never replied, a polite WhatsApp nudge goes out the next morning. Many shops see one in five of these turn into a sale.
  • Share catalogues and updates. Send the new menu, new arrivals, or festival offers to your customer list, in one click, without spamming.

DIY vs done-for-you

There are three honest paths to WhatsApp automation in India. The right one depends on how many messages you get a day, how comfortable you are with apps, and whether you want to manage it yourself.

WhatsApp automation options for Indian small businesses
OptionWhat it costsEffort from youBest for
WhatsApp Business app (free)FreeYou set it up yourself in 30 minutesA solo owner or small shop that just wants a greeting, away message, and a few quick replies.
Self-serve API tool (Interakt / Gupshup / WATI)₹2,000 to ₹5,000 / monthYou sign up, verify your number, and build the flows. Allow a weekend.A small team comfortable with apps that wants keyword replies, lead capture, and broadcasts.
Teknesya done-for-you setupFrom ₹3,000 to ₹8,000 / month, all-inWe do all of it. You approve the replies and go live.An owner who wants the result without learning new tools, with someone to call when something needs changing.

Want a step-by-step DIY walk-through? Read our plain-language guide to automating WhatsApp replies.

How we set it up

We keep the process boringly simple. You spend about an hour total, and we handle the rest. Most setups go live in a week or two.

  1. 1. Understand your messages. We look at your last 100 WhatsApp chats and group the questions that repeat. This decides what to automate first.
  2. 2. Choose the right tools. Sometimes the free WhatsApp Business app is enough. Sometimes Interakt or WATI fits better. We pick based on your volume and budget, not on what we sell.
  3. 3. Build replies and flows. We write the replies in your business voice, set up lead capture, and connect WhatsApp to your sheet or CRM.
  4. 4. Go live and hand over. We test with real customers for a few days, train your team in plain Hindi or English, and stay on WhatsApp for changes.

Frequently asked questions

Real questions Indian SME owners ask before automating WhatsApp.

See our honest AI automation pricing in India, or take the free 5-minute readiness check to see if WhatsApp automation is your best first step.

Ready to stop typing the same WhatsApp reply?

Book a free 30-minute call. We will look at your last week of WhatsApp chats and tell you exactly what to automate first.

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