Lead follow-up · Done for you

Automated lead follow-up for Indian SMEs.

By Jyotirmoy Saha, Teknesya · Published · Updated

Short answer

Most small businesses lose leads not because the product is wrong, but because nobody followed up fast enough. Teknesya sets up automatic follow-ups on WhatsApp and email so every enquiry gets a quick, consistent reply, set up for you, no salesperson needed. You stop losing customers to whoever replied first.

Why leads go cold

The pattern is always the same. An enquiry comes in on WhatsApp at 8 PM, the owner is at dinner, the team sees it the next morning, by then the customer has messaged three competitors. The lead was never bad, the follow-up was just too slow.

  • A real estate agent in New Town gets twenty enquiries on a Friday evening. Monday morning, he replies to the first eight and the rest are gone.
  • A coaching institute in Salt Lake gets website form submissions while the office is closed. The follow-up email goes out Tuesday, two days too late.
  • A B2B services firm sends one quote and never follows up. The customer needed three nudges before deciding, none came.

What we set up

A simple, reliable system that turns "we will get back to you" into a real, fast reply. You stop chasing, the system does it for you, and your team only jumps in for genuine cases.

  • Instant first reply. Within seconds of an enquiry, the customer gets a polite WhatsApp reply with the basics they asked for and a question to keep the conversation going.
  • Reminder sequences. If they go quiet, a short reminder goes out the next day, then again three days later, then a polite final check-in. Most customers reply at one of these points.
  • All leads in one place. WhatsApp, website forms, and emails all land in a single Google Sheet or your CRM, with name, number, source, and what they asked.
  • Handoff alerts. When a customer replies "yes, interested" or asks a question only a human can answer, your team gets a WhatsApp ping right away.

Real example: a property dealer in Rajarhat plugged this in last quarter. His reply time went from 14 hours to under 30 seconds, and his closed-deal count that month went up by roughly a third, with the same team.

What it costs and how to start

Setup typically starts between fifteen and thirty thousand rupees one-time, plus a small monthly cost for the WhatsApp and CRM tools. Most setups go live in two to three weeks. We will not start until the maths works in your favour.

See the full pricing on our AI automation pricing page for India, or take the free 5-minute readiness check first.

Frequently asked questions

The real questions Indian SME owners ask about automated lead follow-up.

Stop losing leads to slow follow-up.

Book a free 30-minute call. We will look at where your leads are leaking and tell you the smallest setup that fixes it.

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